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Our privacy policy

This policy explains how we use any information we collect about you, how you can tell us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

For the purposes of the Data Protection Act 1998 (the ‘Act’) the data controller is acdc of acdc LED Ltd., Innovation Works, Gisburn Road, Barrowford, Lancashire, BB9 8NB.

1.0 Summary of our Privacy Policy

Your privacy is extremely important to us so we only use the information you provide about yourself and your company when using this website to answer your enquiry or to help us to improve our service to you. We do not share this information with any third party except to the extent necessary to answer your enquiry if that enquiry requires the involvement of a third party. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

2.0 The information we collect

We may collect and process the following data about you:

Information that you provide by filling in forms on our site at www.acdclighting.co.uk (our ‘Website’). This includes information provided when requesting a quotation for our services and registering to receive our email newsletter. This typically includes your name, your organisation’s name, your position, email address, business address and contact telephone number. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
acdc may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, web server statistics, traffic data, location data and details of the web pages and resources that you access.

3.0 Our use of IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to analyse aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to user needs.
  • To speed up your searches.
  • To recognise you when you return to our site.
  • You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.
  • You can also refuse or accept cookies as you reach our website.

3.1 Google Analytics

This website uses Google Analytics, a web analytics service of Google Inc. (“Google”). Google Analytics also uses cookies that make it possible to analyze how you use the website, among other things. The information generated by these cookies is usually transmitted to a Google server in the US and stored there. Google uses this information on behalf of the operator of this website to analyze your use of the website, to compile reports about website activities and to render other services for the website operator related to use of the website and internet. These reports and services are used to continuously improve the offerings of this website.

You can prevent the saving of cookies by selecting the appropriate browser setting. Please note, however, that if you do so, some functions of this website may not be fully available.

Moreover, you can prevent the collection by Google of the data generated by these cookies and the data related to your use of the website (incl. your IP address) as well as the processing of this data by Google; to do so, click the following link, and download and install the Google plugin available for your browser: http://tools.google.com/dlpage/gaoptout?hl=de.  Additional plugins of this sort are also available from other providers, depending on the browser used.

In light of the discussion around the use of complete IP addresses in analytic tools, we wish to note that this website uses Google Analytics with the “anonymizeIp()” extension and as such, the IP addresses are only processed in truncated form in order exclude direct association with a person. Your IP address is therefore truncated by Google within European Union member states and other signatories to the Treaty on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the US and truncated there. The IP address supplied by your browser within the scope of Google Analytics is not combined with other Google data.

3.2 Oracle Eloqua

We use Oracle Eloqua on this website for login and to send you emails. The Oracle Eloqua servers are located in the European Union (the Netherlands). Oracle Eloqua places a persistent cookie on the respective login page provided an Eloqua cookie is not already stored on your device. If you have used a website that uses Eloqua, you may already have an Eloqua cookie. In some circumstances we use the Eloqua cookie to analyze your use of our site so we can continuously improve it.

Emails sent using Oracle Eloqua use tracking technologies. We use this data primarily to find out what topics are of interest to you; we do this by monitoring which of our emails are opened and the links you follow. We then use this information to improve the emails we send you and the services we provide.

When subscribing to the newsletter and confirming your subscription, the IP address is saved with a time stamp in order to document your subscription in the event doubts arise. Furthermore within the framework of subscribing, we collect other personal data such as your first name, last name and email address. We use this data to personalize and deliver our newsletter mailings. The data is not provided to any other third parties. You can cancel your subscription at any time – either by using the convenient link at the bottom of every newsletter or via email to acdc.gdpr@zumtobelgroup.com

4.0 How we protect your information

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data that you transmit to our site; any transmission is therefore at your own risk. Once we have received your information, we will use strict internal procedures and security features to try to prevent unauthorised access.

We also keep your information confidential. The internal procedures of acdc cover the storage, access and disclosure of your information.

5.0 How we use your information

We use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to access secure areas of our Website when you choose to do so.
  • We may also use your data to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, SMS, post or telephone.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, please notify us by sending an email to acdc.gdpr@zumtobelgroup.com

6.0 When we might disclose your data to third parties

We may disclose your personal information to third parties in a very limited number of circumstances:

Where we engage the business services of a third party to provide services directly to acdc. For example, we may use a mailing house to email promotional materials such as our email newsletter. Rest assured that any third parties are strictly prohibited from using your personal data for any other purposes.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If acdc or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use at www.acdclighting.co.uk/terms-and-conditions.php and other agreements; or to protect the rights, property, or safety of acdc, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6.1 You Tube

Some pages of this website integrate YouTube videos or provide links to YouTube videos. YouTube is a video service of YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA, represented by Google Inc. YouTube uses cookies to collect information about the use of the videos. The Google privacy also applies to YouTube and is available at http://www.google.de/intl/de/policies/privacy/.

7.0 Your Rights

You have the right to ask us to no longer process your personal data for marketing purposes. This can be done by following the unsubscribe link on our emails or you can also exercise the right to opt out at any time by contacting us at acdc.gdpr@zumtobelgroup.com

Our site may, from time to time, contain links to and from the websites of our clients and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

We cannot assume any responsibility for the confidential handling of your data by such providers, since we have no influence on the compliance of the other providers with data protection provisions. For information about how your personal data is handled by these providers, please consult their websites directly.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.

8.0 Your consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the Website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

9.0 Contact Details

We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to acdc.gdpr@zumtobelgroup.com

If any of the information that you have provided to acdc changes, for example if you change your e-mail address or if you wish to cancel your registration for receiving our monthly newsletter, please let us know by sending an e-mail to your acdc contact or to acdc.gdpr@zumtobelgroup.com

10. Amendment of data protection provisions

Since amendments to legislation or changes in our internal company processes may make it necessary to amend our data protection provisions, we reserve the right to do so, and we ask that you read this data protection policy regularly.

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